Officeworks is a Cleaning Contract Company. The company provides Cleaning Services nationwide and operates to ISO 9002 Standards.

These requirements are:

• To fulfill customers requirements and specifications.

• To ensure cleaning products are handled, stored, checked and supplied using methods which protect them from damage and deterioration.

• To provide the right organisation and resources and employ the right people to ensure an effective and efficient cleaning contractors operation.

These objectives are in line with corporate long term strategies. These strategies consider quality improvement a key factor in enhancing long term business performance and profitability. Quality is seen not as an option, but as a business requirement, in the face of growing competition in the cleaning contractors industry.

To ensure these objectives are met, as a cleaning contractor, we have listed the following three statements, which if you decided to use our services, we shall stand by, in the future.

The Service is Outstanding

At Officeworks our cleaning staff maintain the high standards they start out with. We believe that we are here to give you service. If that means we need to spend more time with some clients than allowed, to do the job, then that's how it has to be.

The Supervision is Really Tight

As a customer of our cleaning services, you will see one of our supervisors every week. They all carry mobile phones and can be contacted at any time.

The Price May Surprise You

Our estimates for our cleaning services are costed for short and long term contracts and, judging by our recent performance where we have been gaining a lot of new business on quotations, we must be doing something right.

We only use the latest Hi-Tech equipment ensuring the best results possible.

That Personal Touch

One of our company's main strengths is the ability to offer a full range of cleaning operations comparable to those of the largest companies, but at the same time maintaining a personal reliable service found typically in only the smaller ones.

Committed and Local

At Officeworks Contract Cleaning Company we maintain a very strong and proactive relationship with our clients.  We have experience in the local business community and have built a strong reputation for providing quality service at competitive prices.  We understand the importance of your commitment to the presentation of your building and we would welcome the opportunity to be part of that commitment.

Machinery and chemicals

We only use recognised quality machinery and cleaning products selected specifically for your location, however, we would provide any specific household brand products that you may prefer.

Health & Safety

The Safety of our employees is of prime importance to Officeworks Contract Cleaning Company. Prior to commencement of contract a complete risk assessment would be carried out to ensure a safe method of working for all our operatives.

Part of the operative’s induction training programme would cover all standard Health & Safety procedures along with any specific requirements relating to your premises.

A copy of all Health & Safety documentation including COSHH data sheets and Portable Appliance Test results (PAT) would be made available as controlled document copies to our clients for their own records.

We would also request a copy of your own Health & Safety manuals and specifically copies of your sub contractor Health & Safety procedures manual.

Training

Before commencing cleaning duties all new and transferred staff will be subject to Officeworks Induction Programme which includes an assessment of current skills.  All staff would then be trained appropriately in relation to the duties required and re-assessed periodically to ensure that we have the necessary skills deployed on site at all times.

Supervision

Our area supervisor will stay in close contact . At varying times throughout the cleaning operation the area supervisor will attend site to ensure all staff are performing their duties and maintaining high standards of work and conforming to all Health & Safety procedures, particularly the deployment of Wet Floor and Cleaning In Progress signs.

Relief Staff

For notified periods of staff absence due to long term sickness or holidays, relief staff will be provided. For absence with no notice relief staff will also be provided as soon as possible but no later than the following working day. Alternatively, other staff on site would work over time to complete all duties. When or if we are prevented from working overtime we would operate a priority system of cleaning i.e high risk, hygiene and prestigious areas to be cleaned first followed by as necessary cleaning in other areas.